IT Service ManagementUsers Demand 24x7 Availability

Records Availability - Users demand 24 x 7 IT service availability via web sites, portals, email, and mission critical applications. When these systems and applications are not there or are operating in a degraded mode, it negatively impacts the reputation and revenue of an enterprise. Maintaining availability and preventing downtime begins with the successful deployment of network and system management solutions that are focused on IT Service Management in a Service-Oriented architecture.

When managing the help/service desk in an IT Service Management environment (ITSM) with Service-Oriented Architecture (SOA), there are five (5) things that you need to do. They are:

  • Validate that you have implemented service tools versus having added unnecessary overhead and bureaucracy
  • Survey your users often and understand what they do not like
  • Implement metrics and track performance over time
  • Determine the cost of a service solution and its ROI before you implement it measure achievement
  • Encourage input from your users

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Record Retention Periods

CIO Six Step Recession Management Program

The Security Manual template has just been updated to include policies for Wireless devices. This along with the Security Audit program is the one new tool that you need to have in your arsenal.

The Security Manual Template with the 33 page Security Audit Template provides all the essential sections of a complete security manual and walks you through the creation of each step. Detailed language addressing more than a dozen security topics in this 240 plus page Microsoft Word document, which you can modify as much or as little as you need to fit your business requirement.

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IT Service Management

DRP and Security Audit Bundle

This bundle is fully compliant with Sarbanes-Oxley, HIPAA, PCI-DSS and ISO27000. It has been updated to reflect all of the recent legislation and other mandated requirements.

The Disaster Planning and Business Continuity Template has been selected by over 2,000 enterprise as the foundation of their DRP and BCP programs.

The Security Manual Templatehas just been updated to address issues such as SmartPhone and other PDAs

The Security Audit Program contains over 400 unique tasks divided into 11 areas of audit focus which are the divided into 38 separate task groupings. The audit program is one that either an external auditor, internal auditor can use to validate the compliance of the Information Technology and the enterprise to ISO 27000, Sarbanes-Oxley, HIPAA, and PCI-DSS.

The Disaster Recovery / Business Continuity Audit program identifies control objectives that are meet by the audit program. There are 36 specific items that the audit covers in the 11 page audit program.

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